A practical guide on how to manage services in today’s dynamic service environment using ISO/IEC 20000-1:2018.
Abstract
PreviewThis document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
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| Format | Language | |
|---|---|---|
| std 1 187 | PDF + ePub | |
| std 2 187 | Paper |
- CHF187
Life cycle
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Previously
WithdrawnISO/IEC 20000-2:2012
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Now
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00
Preliminary
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10
Proposal
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20
Preparatory
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30
Committee
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40
Enquiry
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50
Approval
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60
Publication
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90
Review
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95
Withdrawal
Corrigenda / Amendments
PublishedISO/IEC 20000-2:2019/Amd 1:2020
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00
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