Abstract

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.


General information 

  • Status
     : Withdrawn
    Publication date
     : 2009-11
  • Edition
     : 3
    Number of pages
     : 46
  • Technical Committee
     : ISO/TC 176/SC 2 Quality systems
  • ICS
     :
    03.100.70 Management systems
    03.120.10 Quality management and quality assurance

Life cycle

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